Shipping & Delivery
Orders placed on goldietees.com are processed Monday-Friday 8am to 3pm EST (excluding major holidays) and are shipped within 2-3 business days from when the order is placed, pending payment authorization and verification.
We ship via FEDEX. We do not ship to PO Box addresses.
Pre order items are shipped as per date on our website.
We offer free shipping on domestic orders over $75 in the continental US.
We do not cover shipping on international orders.
GOLDIE ships to all 50 states and Worldwide through UPS.
An item is considered lost if it is never reported as delivered. You may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered".
Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
GOLDIE will replace any items not “delivered” if a claim is filed with firstname.lastname@example.org
Damaged Package or Damaged items
If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 7 days from the date it was marked delivered.