How long will it take to receive a response to my email?​​

At the moment, we are experiencing an unusually high volume of inquiries, and our dedicated team is putting forth their best efforts to respond to everyone promptly. Typically, you can expect a reply within 1-2 days, but currently, our response times may extend up to 5 business days. We understand that this delay can be frustrating, and we truly appreciate your understanding and patience during this time!

The item I want is out of stock, what do I do?

We recommend signing up for the “waitlist” for that style. We will send you an email once the item you are looking for becomes available. For specific inquiries, please contact hello@goldietees.com

Do you offer free shipping and returns? ​​

We offer free shipping for U.S. orders over $200! Unless you are processing an exchange, $11.95 is deducted from your refund for the cost of the return shipping label.

How long will it take for my order to ship?​ ​

Orders are processed and will leave our warehouse within 2-3 business days, excluding weekends and holidays. For your convenience, we will send you an email with a tracking number that you can use to follow your order's journey. Once processed, your order is expected to be delivered within 3-7 business days, depending on your shipping address. All orders ship from our warehouse in New York.

What if I need to change my order?​

Once an order is placed, we cannot make any changes to the items in your order. If you see an error in your shipping address, please email us at hello@goldietees.com as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!


I need to cancel my order! What should I do?

Please email hello@goldietees.com as quickly as possible! If your order has not already been processed, we will do our best to cancel it. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order has been processed, you are more than welcome to place a new order or initiate an exchange here once you receive your order. Goldie LeWinter offers free exchanges and free standard shipping on all orders within the US over $200.

I placed an order earlier this week, and now my items are on sale! Do you offer price adjustments?

You are welcome to reach out to our Customer Care Team for a price adjustment if you made a purchase in the last 7 days. Please note that items in the Sale Collection are final sale, so if you choose to do a price adjustment, those items will also be marked as final sale.

Having issues with international tracking numbers?​ 

Once your order has been fulfilled, you will receive an email containing your tracking information. If you are unable to track your package, please email hello@goldietees.com

Tracking is showing that my package has been delivered, but it’s nowhere to be found! SOS!​

No need to worry! Occasionally, carriers may mark a package as delivered before it actually arrives. We suggest you double-check your order confirmation to verify that the shipping address is accurate. Additionally, it might be helpful to check with your neighbors to see if they inadvertently received your package. If your package hasn’t arrived within 3 business days, please reach out to the carrier to file a claim.

Domestic Shipping

We are happy to offer free shipping on all orders over $200 within the United States. For U.S. orders under $200, we offer $11.95 flat-rate shipping. Orders generally take 2-5 business days to arrive.

Orders are processed and will leave our warehouse within 2-3 business days, excluding holidays & weekends. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.

All orders are issued tracking numbers once shipped. For any questions you may have regarding shipping, please contact us at hello@goldietees.com. We got you.

What is your return and exchange policy?

We want our customers to be 100% satisfied with their purchase. If this is not the case, please visit our returns portal here to begin the return process. Just have your order number and shipping zip code in hand. You'll find your order number on your Goldie LeWinter order confirmation email. We gladly accept returns or exchanges on items that are not marked as final sale within 30 days of purchase as long as they are in original condition (unworn, unwashed, and with tags).

Checkout+ with package protection (offered at checkout with an additional fee)

Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.

• Free returns and exchanges: Return or exchange your items without any extra hidden fees, like handling fees or restocking fees.
• Package Protection: Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.

Do you offer free returns?

If you don't check out with Checkout+ Package Protection $11.95 is deducted from your refund back to your credit card for the cost of the return shipping label, unless you are processing an exchange or store credit.

Will I be able to return items purchased with my welcome code?

Yes! You will be able to return/exchange items purchased with the welcome code.

How soon will I get my refund?

Returns are processed within 7-10 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. Depending on your bank it can take 4-6 business days for the refund to appear in your account. Please contact your bank if your refund does not appear after it has been processed by Goldie LeWinter. You will receive a confirmation email once your refund has been processed.

What is Shop Now for exchanges?

Our returns portal allows customers to exchange any items in their order for a new size, color, or alternate item. If you would like to exchange your item for a new style, please proceed with a return and at the end of the return process you will be given the opportunity to Shop Now and select new Goldie LeWinter items. We offer a $5 bonus credit if you utilize the Shop Now option. Any discount value from your original order will also carry over to your Shop Now balance. 

How does Instant Exchange work?

When initiating an exchange through our return portal, the Instant Exchange feature allows you to receive your replacement item instantly, instead of waiting for the return item to be shipped back and processed. Instant Exchange accelerates the exchange process by shipping the new product immediately. The item(s) for return need to be shipped back to Goldie LeWinter within 14 days of the Instant Exchange otherwise you will be charged the amount of the returned items.

One of the benefits to Instant Exchange is you can receive their replacement items without the typical delays associated with traditional return processes which avoids the risk of the replacement items selling out in the meantime.

There are no additional costs associated with an Instant Exchange. However, we do take your credit card information at checkout in the even that you choose to keep the intended return items or they are not sent back in time.

Are any items final sale?

All items marked "Final Sale", are ineligible for return. Exceptions will not be made for sizing, fit, or fabric issues. Our Customer Care team is delighted to assist you with any inquiries you might have regarding a style before making your purchase. We recognize that buying final sale items online can sometimes be a bit challenging.

Damaged Packages

If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 15 days from the date it was marked delivered. 

International Returns

We currently do not offer international returns. 

I am a few days past the return policy, what do I do?

Please contact hello@goldietees.com and we’ll try our best to accommodate your return.

Special Offer: Buy 3+, Save 20%

When you purchase 3 or more items marked for this special promotion, you’ll receive a 20% discount. You’re welcome to return items from this discounted order; however, please take note: if you return fewer than 3 items, the remaining items will no longer be eligible for the 20% discount and will revert to their full price. Look for the items marked with the "Buy 3+, Save 20%" label to take advantage of this fantastic offer!

Checkout+ is an optional service that gives you added peace of mind. For a small fee, your order is protected from return handling fees and covered in case of shipping issues like loss, theft, or damage.

What’s included:

✔ Free Returns & Exchanges

Return or exchange eligible items without paying extra fees like handling or restocking charges.

✔ Package Protection

You’re covered if your package is lost, stolen, or arrives damaged. Just file a claim and we’ll take care of it.

Coverage Details:

• Lost Packages are considered lost if not delivered within 30 days (domestic) or 60 days (international). File a claim by: clicking the link in your order confirmation email, replying directly to your confirmation email or using the Loop returns portal (if Package Protection was added). Must be reported within 90 days of the order date.
  
  
• Damaged Packages must be reported within 7 days of delivery. Damage must be unusable (e.g. shattered or crushed). Cosmetic damage (like dented packaging) is not covered. File your claim using the same methods as lost packages.
  
  
• Stolen Packages: if tracking shows "delivered" but you didn't receive it, it's treated as theft. Must be reported within 7 days of the delivery scan. A police report may be required in some cases. 
  
  

Returns/Exchanges 

All items discounted in the Sale Collection are "Final Sale", and are ineligible for return. Exceptions will not be made for sizing, fit, or fabric issues. Our Customer Care team is happy to assist you with any inquiries you might have regarding a style before making your purchase. We recognize that buying final sale items online can sometimes be a bit challenging.


Price Adjustments

You are welcome to reach out to our Care Team for a price adjustment if you made a purchase in the last 7 days. Please note that items in the Sale Collection are final sale, so if you choose to do a price adjustment, those items will also be marked as final sale.

What is Organic Cotton?

Organic Cotton consumes 87% less water compared to traditionally grown cotton and produces 45% fewer greenhouse gas emissions. Conventional cotton farming is widely recognized for its heavy pesticide use, which is the highest among all crops globally. Unfortunately, this reliance on chemicals results in the hospitalization of nearly 1 million farmworkers annually. By choosing Organic Cotton, we prioritize the safety of both the individuals we collaborate with and the products we offer. It’s a healthier choice for you and a more sustainable option for the planet.


What are low-impact dyes?

Low-impact dyes are recognized for being more environmentally friendly since they avoid the use of toxic chemicals. They also possess a higher absorption rate, allowing for reduced water consumption. In contrast, conventional clothing production employs over 8,000 synthetic chemicals, many of which are recognized as carcinogenic and harmful to our health. We stand by the belief that what comes into contact with your skin is important.


Where is your product made?

All of our products are manufactured in Peru, where we collaborate with factories that prioritize social and environmental responsibility.


Are your factories fair trade certified and ethical?

While our factories do not hold official certifications, they adhere to fair trade standards. Maintaining ethical manufacturing practices is a key focus for us.


What materials do you use to ship your orders?

Online orders are shipped using recycled paper mailers and boxes that are recyclable and made in the United States. Your garment will arrive in a recyclable polybag. We do not ship any branded materials other than the paper order confirmation slip in order to reduce our single-use waste.


What kind of thread do you use?

Not many people think of this, but polyester thread is very common as it is cheap and durable. We make sure to use cotton thread whenever possible and hope to use organic cotton thread in the near future.

Is your product vegan?

Yes, no animals were harmed here! We use natural, plant-based fabrics.

Is your office eco-friendly?

Yes. As a team, we try our best to reduce our environmental footprint. We opt for eco-friendly office supplies and avoid plastic whenever possible.

How does your sizing run?

To find out how an item fits, consult our size guide and fit notes on all of our product pages. Most of our product has a relaxed fit, because who doesn’t love comfort? If you need additional help, please email us at hello@goldietees.com

Explain your price point.

At Goldie LeWinter, we are committed to the belief that profit, values, and sustainability can go hand in hand. We work diligently to provide the most competitive prices while ensuring our business remains profitable and our principles intact. By choosing to shop with Goldie LeWinter, you contribute to fostering a healthier and cleaner ecosystem. Thank you for your support!

How do I care for my garment

Please reference our Fabric and Care page for care instructions per fabrication

What sizes do you offer?

We currently offer sizes XS - XL. 

Why do Goldie LeWinter colors sometimes appear differently across fabric types?

Have you ever noticed that Goldie LeWinter styles with the same name can look different? This is quite common because dye interacts with each fabric uniquely. Our fabrics possess distinct characteristics—such as base color, material content, weight, and knitting technique—which means they each absorb dye in their own specific manner. For instance, a fabric with a more natural-colored base will yield a different shade compared to one with a pure white base. Furthermore, no production run is identical; even minor variations can affect how fabric absorbs dye, leading to slight differences in shade. Each fabric requires a distinct dye formulation to achieve the same color tone, and some variation is to be anticipated. For example, the Rose dye formula for Organic Terry is different from that used for Organic Stretch. To maintain color consistency across dye batches, our factories ensure that the total weight of the batch and the dye-to-garment weight ratio are uniform. Water temperatures are also consistently maintained between 140-160°F. To minimize any color discrepancies in your purchase, we recommend selecting a set made from the same fabric. If you have any questions or concerns, feel free to reach out to us at hello@goldietees.com, and our team will be happy to assist you!

How often do you restock products?

We strive to collaborate closely with our factories to restock products as efficiently as possible. Our goal is to keep our classic colors available year-round; however, new colors introduced each season may not always be restocked. As a sustainable brand with a small team, we prioritize quality over quantity—ensuring we uphold our ethical supply chain and clean material standards is our top commitment, and we will never compromise these principles for rapid mass production. This is something we take great pride in! If you'd like to be notified when products are back in stock, you can easily sign up. Simply choose your size and color on the product page and enter your email address to join the waitlist. We’ll notify you right away when it's restocked!

How often do you send emails?

We understand that inboxes can become cluttered. We strive to ensure our emails are meaningful, but if you find them to be excessive, you can easily unsubscribe at any time by clicking “unsubscribe” or by reaching out to us at hello@goldietees.com.

Can I combine Promotion Codes?

Our system only accepts one promo code at a time.

What if my Promotion Code is expired?

Unfortunately, we can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our emails

I would love to promote your clothing, who do I contact?

Please email hello@goldietees.com with your instagram handle, location and why you are into sustainability. Please note that we will get back to you if it’s a good fit.

We’re Here To Help

Didn't find what you need? We're here to help! To reach our support team you can send an email to hello@goldietees.com.

Our support team receives a large number of inquiries. We do our best to respond in a timely manner, but response times may be delayed up to 5 business days. We respond to inquiries in the order in which they are received. Please note replying to your original email will send your message to the bottom of our queue, which may result in it taking us a bit longer to get back to you!